Problems and disputes

If anything goes wrong with an order, email us first. We answer every message and we would rather fix it than argue about it.

What we can fix fast

• Late order: you can cancel for a full refund using the free cancel link in the delay email.
• Item not working or not as described: return it within 30 days of delivery for a full refund to your card.
• Never arrived: if tracking shows no delivery, we refund you in full to your original card.

Card disputes

You always have the right to dispute a charge with your bank. If you do, we answer the bank with the facts of the order: what you bought, the policies you agreed to at checkout, the payment checks, and tracking. We keep that record for every order so either side can see what happened.

How to reach us

See the Contact page. Include your order number so we can find it straight away.

Policy version 2026-11-10.1